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Shipping Policies

FREE SHIPPING FOR ORDERS TO ONTARIO OVER $249*
FLAT RATE SHIPPING $22 ON ORDERS BELOW $249 (ON)

*Terms & Conditions apply. Excludes certain pool and spa orders. There are specific product exemptions.

 
Additional Shipping Charges

Discounters Pool & Spa Warehouse reserves the right to contact the customer in rare circumstances where additional shipping charges are required. If the actual shipping charge is more than the order acknowledgment, the customer will be given the opportunity to pay the additional shipping charges or cancel the order. (I.e. Custom spa covers/Spas/Pools etc)
 
Discounter's Pool & Spa reserves the right to change our shipping rates prior to purchase, any changes are not refundable.
 
International Orders

International orders may be subject to additional taxes, duties, brokerage, and processing fees. Discounter's Pool & Spa Warehouse is not responsible for any such charges. These charges cannot be determined by Discounter's Pool & Spa Warehouse ahead of delivery.

Delivery Time

In Ontario, delivery of in stock orders to the customer will be made within seven business days. For orders shipping outside of Ontario, Discounters will contact the customer to inform them on delivery-time/tracking information. Out of stock items are subject to manufacturers / suppliers restrictions. The customer will have the option of canceling the order before it is shipped. Orders placed through Discounterspoolandspa.com with the ship option selected at checkout, may not be picked up at a Discounter's Pool and Spa retail location.

Back Orders

Back ordered items will be automatically removed and refunded from orders. Discounter's will contact the customer by email advising them of these changes as well as provide a "Back-In-Stock" alert when the product has arrived back in stores.

Custom & Special Orders

Because these types of products are designed for your pool/spa we require full payment up front to ensure we can order your product. Once we place your order, a Custom Order is not refundable and a Special Order has a 15% restocking fee.

Damage or Loss in Transit

The carrier is liable. Claims must be filed directly with the carrier.
 
Porch Pirates
Once the package has been placed in your mailbox or on your front porch it's considered delivered. If someone comes and picks up that package off your front porch the merchant and the shipper are not legally liable.

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