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Welcome to pool season! We are your trusted resource for all pool and spa needs, supplying everything you need to open and maintain your pool. Shop now and be the first ones in the water this summer.
Welcome to pool season! We are your trusted resource for all pool and spa needs, supplying everything you need to open and maintain your pool. Shop now and be the first ones in the water this summer.

Frequently Asked Questions

Product & Installation FAQs

What is the difference between a pool kit and the complete package?

While the pool kit provides all equipment necessary to open a pool, the complete package offers additional components to assist in the installation. We recommend that first-time pool buyers purchase the complete package and those replacing an already existing pool purchase the pool kit.

 

Please note: Both the pumps and filters are sold separately as part of our performance packages.

 

For more information about how to choose which package best fits your needs, please email us at salessupport@discounterspoolandspa.com

How accurate are the ETA dates?

The ETA dates are estimates and under current conditions are subject to change. We will continue to monitor shipments and update our website for any changes.

Do I need to have my pool installed by professionals?

No, all the above-ground pools can be installed yourself! However, we do recommend you have an expert complete your installation to ensure proper setup.

If you chose to install yourselves please refer to the pool manufacturer's instructions. For additional help please visit our HOW TO GUIDE page linked below.

Do we provide installation?

Unfortunately, we do not provide installation services.

We can however recommend you to installation companies if you have purchased a pool from Discounter's Pool and Spa Warehouse. To do so, please contact one of our Discounter's Pool & Spa Warehouse locations. Click here to find the contact information of a location near you.

What's the difference between an above-ground pool, inground pool, and onground pool?

There are many differences between the types of pools based on pricing, space requirements, design, planning and installation, depth, available features, pool surround, land elevation, and building permits requirements.

Specifically, an above-ground pool is installed on your land in a DIY fashion. An on-ground pool is installed partially or fully in-ground. An in-ground pool is installed fully in-ground.

To learn more about the differences between Above-Ground, On-Ground and In-Ground Pools, please visit this page.

Should I install an in-ground or above ground swimming pool?

Ready to purchase a pool? For many the main decision is whether they should invest in an in-ground or an above-ground pool. But other than installation costs, there are many differences between the two.

Above ground pools provide an additional sense of safety, given they are above the ground level, and are quicker and easier to install. In fact, many pool owners have installed their above ground pools themselves.

In ground pools on the other hand tend to provide more value to a home and allow for customization on shape and size. Many also agree that the appearance of an in ground pool is better than that of an above ground. The only downside here would be that a professional team would be required for installation, increasing the cost of this investment.

Both pool types will require the same amount of maintenance throughout the season. So it depends on if you are looking for something that provides more safety and is cost effective, or something that is customizable or will add more value to your home.

Pool & Spa Maintenance FAQs

Should I consider converting my swimming pool to salt water?

Saltwater pools are great for those who are sensitive to chlorine or love to be immersed in their pool for long periods of time, given the lower chlorine levels.

However, these pools are a little more expensive to maintain given their pool systems are more complex and all equipment purchased will have to specific to saltwater pool use. Salt water pools also increase the quality of your swim and offer reduced chemical usage.

What's the most common swimming pool maintenance and chemical mistakes?

There are quite a few common mistakes that pool owners make during their time of owning a pool. Some of the most common mistakes include:

1. Adding shock directly to pool water or through your skimmer

2. Not brushing your pool in addition to vacuuming it

3. Not paying close attention to your pH or Alkaline levels

4. Not running your pool filtration system at least 8 hours in daylight

5. Not testing your pool water weekly

How often should I test and treat my spa water?

Regular hot tub cleaning and treatments are always required to ensure your spa is clean, bacteria free, and perfect for you, your family and your friends to enjoy! Hot tub owners should look to add treatment and oversee chemical levels every 3 to 4 days, ensuring the spa water is balanced.

What temperature should I keep my hot tub when not in use?

If you are a regular user, there is no need to reduce the temperature of your hot tub. If you are not going to be using your hot tub for an extended period of time, you can lower the temperature of the hot tub to whatever you prefer.

How should I close my spa for the winter months if I'm not using it?

When winterizing your hot tub, you must insure that all water has been removed completely from your hot tub and plumbing. You can use either a Shop Vac or Compressor for the process.

How long after shocking a hot tub can you use it?

Hot tub owners should be shocking their spa at least once a week! While this may seem tedious, spa users only have to wait 20 to 30 minutes after the water has been shocked before going in when using Quick Clear Shock Only. We recommend waiting 6-8 hours before soaking when using chemicals such as chlorine or bromine.

Why do I need to shock my pool?

Shocking your pool helps to raise the "free chlorine" level, which is necessary to kill off bacteria, algae, and chloramines that could affect your pool. Certain elements that enter your pool, such as hairspray, oil, sweat, sunscreen and makeup can actually form combined chlorine which lowers the disinfect rate. To combat this, shocking your pool is necessary!

For best results it is recommended to shock your pool once a week with an additional shock after heavy use. If your pool water is green, odorous, cloudy or foamy, then it is also recommended to shock your pool to kill off the bacteria.

Do anchors require any special care?

Anchor sockets do require regular cleaning to ensure that they are efficient and perform their purpose. During pool season or when the cover is not being used, it is important to ensure that the anchors are properly screwed in to prevent dirt or debris from getting inside.

When ready to install the cover, all of the anchor sockets should be cleaned out and hosed down with a steady stream of compressed air or water, allowing the anchors to perform well and keep the cover on.

Pool owners can also buy silicone spray to spray the anchors and their sockets with, for improved performance.

How often should I drain my spa?

Drain 4 times a year minimum or whenever you are in doubt regarding a chemical imbalance.

Safety Covers FAQs

Why should I buy a safety cover?

Safety covers are a great option for pool owners. Not only are they lightweight and easy to install, but they also provide a peace of mind to family members, who have small children and/or pets. Made out of a tightly woven mesh, safety covers are able to withstand heavy weight, preventing any troubling accidents from occurring. The snow and rain from the off seasons are able to fall through into the pool, keeping the dirt and debris on top, which can easily be swept off when owners are ready to open their pool.

*Safety, Aestetic Appeal, Maintenance speed

Are safety covers difficult to install?

Safety covers are quite easy to install. The cover is customized to your pool and backyard situation.

Are there any special instructions for the removal and storage of a safety cover?

For best results we recommend hosing down your safety cover to remove any leaves, debris or dirt before taking it off. You may store your safety cover in a mesh bag and allow to dry. Once dry, store in a plastic tote so that the cover can be protected

Where should the water level be for closing a pool with a winter safety cover?

If you're getting ready to close down your pool with a winter safety cover, you'll have to be sure you have appropriate water levels in place. We recommend keeping the water level within 12-18 inches from the top of the pool wall for best results.

Shipping FAQs

Do we ship outside of Canada?

Yes, in addition to shipping all throughout Canada, we do ship internationally. These orders may require additional charges.

Please note: Due to the nature of some products, they cannot be shipped and therefore are only available for in-store pickup.

Please see our shipping policy page for more details.

Order FAQs

How do I check the status of an order?

For store pick-up orders, you will recieve a pick-up ready notification within 3 hours after placing your order. For home delivery orders, please allow 3-5 days after confirmation email to receive an order update.

If after this period you have not received any information, please fill out our form to receive a status update

Return & Cancellation FAQs

I am no longer in need of my order, how do I cancel it?

If you are in a situation where you need to cancel your order, you can do so by filling out this form and request to receive a refund.

How do I go about starting the return process?

The items must be unused and in their original packaging. If you are unable to visit any of our locations in person, you may contact us at salessupport@discounterpoolandspa.com.

Please refer to our return policy page to learn more about our terms and conditions.

How long does the refund process take?

Once the request has been approved, please allow 5-7 business days for the money to return to your account.

COVID-19 FAQs

Can the Coronavirus be spread in my pool or spa?

According to the Public Health Agency of Canada (PHAC), there is no evidence that the Coronavirus can be spread to humans through the use of properly maintained and sanitized pools or spas.

Proper operation, maintenance, and sanitation should remove or inactivate the virus that causes COVID-19. Proper pool and spa maintenance is necessary to ensure pool water does not succumb to algae and bacteria growth that can create additional health challenges.

Will you be offering your free water testing service?

Yes!

Please note that results will only be emailed to customers, we will not be able to process your water samples while you wait. For more information, please visit our COVID page linked below.

Will you refill my Liquid Chlorine containers?

Yes! But as there are limits to how many people can be in the store at once, there may be some delay.

How has COVID-19 impacted product availability?

The unprecedented global conditions related to COVID-19 has affected staffing, manufacturing, and access to necessary materials for many of our suppliers. We are working closely with manufacturers to urgently replenish our inventory for you.

 

Equipment (i.e. Heaters, Pumps, Filters, Automatic Cleaners, etc.):

Equipment manufacturers have had their internal inventories wiped out, and it has been a struggle to get the necessary updates from our various suppliers regarding the state of shipments they are sending to us. Many deliveries are arriving with fewer units than what was ordered, with little to no warning. Our website reflects out-of-stock with various items like heaters, that are likely to remain out of stock industry-wide until August 2020. At that time, manufacturer inventories will be reassessed, and further information will be made available regarding stock, shipments, and timelines.

 

Solar Covers:

Solar Covers remained out of stock for most of May, however, we have finally received hundreds of units and we’re busy fulfilling these orders for both online and Contactless Store Pickup customers. Additional Solar Cover units will continue to arrive periodically.

 

Above Ground Pools:

Since reopening their doors after the initial shutdown period, our pool suppliers have been working incredibly hard to manufacture the pool orders retailers are submitting. Specific to Discounter’s Pool & Spa Warehouse, three batches of deliveries will be arriving at our warehouses – mid-June, mid-July, and then early fall. Once pools arrive, we will require another week to build each customer’s individual customized pool kit. Inventory shortages have impacted the equipment availability of heaters, pumps, etc., and are delaying our ability to deliver completed pool kits to our customers.

How do I contact Discounter's Pool & Spa Warehouse
if my question wasn't answered here? Contact us at
salessupport@discounterspoolandspa.com
or by clicking the button below!