Returns made within 14 days of receiving the item(s)
On Order $249+ (Ontario only)*
On Order $249+ (Ontario only)*
Return Type | Policy |
Returns made within 14 days of receiving the item(s) |
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Returns made past 14 days of receiving the item(s) |
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Exchanges must be made within 14 days of receiving the item(s) |
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Damaged or defective items require further investigation |
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EXCEPTIONS TO THE RETURN POLICY
All items must be returned unused, in original product packaging, and with all paperwork, parts, and accessories.
Please note: Initial shipping charges are not included in the refund amount upon returning the item(s). Damaged or defective items require further investigation. Please bring the item to your closest retailer for review or contact our customer service team for resolution.
FINAL SALE items are not eligible for refunds/returns. See below, the list of final sale items:
Please note:
Great! Here’s what you need for a smooth return process:
***Upon returning your item to one of our locations, you may be required to provide your name, order number, telephone number, and/or postal code for a return or exchange transaction.***
Please read the below criteria and follow the instructions to begin a return to our warehouse.
Click here if you would like to return an online or in-store order to our warehouse.
If you have received the wrong item(s) due to a shipping error, we can offer two solutions.
Please Note: If the incorrect item has been opened, is in bad shape, or has been damaged in any way, an exchange will not be applicable.
REFUND POLICY
Customers are eligible for full refunds prior to order ship date excluding final sale items. Customers wishing to switch from delivery to free store pick-up are eligible for refunded shipping charges. As per our pricing policy, we guarantee competitor price matching. Please refer to the pricing policy for more details.
All refund requests must be made through this form. Damage or defective items may be eligible for refunds or replacement post shipment.
DISCLAIMER
Discounters Pool & Spa Warehouse reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.
We appreciate your understanding of our return and exchange policy.
Thank you for shopping at Discounter’s Pool and Spa Warehouse, we wish you a wonderful pool and/or spa season!
For additional questions, please do not hesitate to contact our Customer Service department who will be happy to help!
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