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Welcome to pool season! We are your trusted resource for all pool and spa needs, supplying everything you need to open and maintain your pool. Shop now and be the first ones in the water this summer.
Welcome to pool season! We are your trusted resource for all pool and spa needs, supplying everything you need to open and maintain your pool. Shop now and be the first ones in the water this summer.

Return Policy

Returns

If you need to return an in-stock item, please have the original receipt, packaging and ensure that the item has not been used. We will provide a full refund within 14 days! Returns will not be accepted after 14 days post purchase.

Returns for online purchases completed during COVID-19 Retail Closures will be honoured in-store during the 14-day period following the re-opening of our retail locations.

The following terms and conditions apply:
  • All Replacement Parts are Final Sale
  • Salt Generators and Salt Generator Replacement Cells: Issues occurring after installation must be taken up with the manufacturer (Zodiac or Hayward) directly.
  • All requests to return an item must be made within 14 days of receipt of your order.
  • All return requests must be made by email to salessupport@discounterspoolandspa.com.
  • Original Invoice Number is required.
  • All products must be returned in new condition in the original packaging.
  • A minimum 15% Re-Stocking Fee will apply to all returns excluding those items returned with defects covered under Manufacturer's Warranty.
  • We are unable to credit you for Shipping charges.
  • It is the Customer’s responsibility to arrange shipment and cover and all costs associated to the return, provided that the return is not a claim covered under Manufacturer’s Warranty.

Availability of Product

We reserve the right to cancel or change an order if there is an issue regarding product availability. In the case of a changed order, Discounters will contact the customer by email advising them of the changes being applied.


Incorrectly Shipped Items

If an item has been shipped incorrectly to a customer, we can either schedule a courier pickup for said product to be returned to our distribution center where we will then ship out the correct product or, alternatively, you can reach out to the closest local branch, they will verify their stock of the item you were meant to receive, if available, a direct swap in-store will be complete. Ensuring that the incorrect item has not be opened, bad shape or damaged in anyway.