If you need to return an in-stock item, please have the original receipt, packaging and ensure that the item has not been used. We will provide a full refund within 14 days! Returns will not be accepted after 14 days post purchase.
Returns for online purchases completed during COVID-19 Retail Closures will be honoured in-store during the 14-day period following the re-opening of our retail locations.
The following terms and conditions apply:
- All Replacement Parts are Final Sale
- Salt Generators and Salt Generator Replacement Cells: Issues occurring after installation must be taken up with the manufacturer (Zodiac or Hayward) directly.
- All requests to return an item must be made within 14 days of receipt of your order.
- All return requests must be made by email to salessupport@discounterspoolandspa.com.
- Original Invoice Number is required.
- All products must be returned in new condition in the original packaging.
- A minimum 15% Re-Stocking Fee will apply to all returns excluding those items returned with defects covered under Manufacturer's Warranty.
- We are unable to credit you for Shipping charges.
- It is the Customer’s responsibility to arrange shipment and cover and all costs associated to the return, provided that the return is not a claim covered under Manufacturer’s Warranty.