Buy Online, Pickup in Store — Discounter's Pool & Spa Warehouse Skip to content
The unprecedented global pandemic conditions have impacted our suppliers’ manufacturing productivity and timelines, as a result, some orders may be delayed. Furthermore, our carriers have indicated they are also experiencing delays. As a result, your order may take longer than usual to be delivered. We thank you for your patience during this time.
The unprecedented global pandemic conditions have impacted our suppliers’ manufacturing productivity and timelines, as a result, some orders may be delayed. Furthermore, our carriers have indicated they are also experiencing delays. As a result, your order may take longer than usual to be delivered. We thank you for your patience during this time.

Buy Online, Pickup in Store

How It Works

We’ve made pool and spa shopping easier than ever! Either select HOME DELIVERY at checkout, or for those of you close to our store locations, we are pleased to offer Buy Online, Pickup In Store.

Order online and save on shipping by selecting the Pickup In-Store option during checkout. Once you receive confirmation that your order is ready, drive over to your local store and walk right in with a mask or face covering to pick it up!

Should You Choose Store Pickup, Please Note:

  • PICKUP IN STORE is only valid for orders/customers that have received a “Store Pickup Notification”, and each order is specific to the location you select during checkout.
  • You may be notified of separate shipments, if you have more than one item in your order.
  • Please ensure you have with you Government ID*, and your confirmation email that your order is ready for pickup, either on your phone or printed. *At this time, and for your protection, merchandise can only be released to the customer who placed the order, thank you for your understanding.
  • For select products only, you can view the products that qualify through the individual product information pages. Product Exclusions are (but are not limited to): special order products, reconditioned products, special offers with limited inventory, or products that are exclusively available for direct-to-home delivery, etc.

Store Pickup is as easy as 1-2-3

1.PLAN
Visit your chosen location within 7 days of receiving confirmation that your order is ready for pickup. Pickup hours are:
Monday to Wednesday: 10am to 6pm
Thursday to Friday: 10am to 7pm
Saturdays: 9am to 5pm
Sundays: 10am to 4pm


2. WALK RIGHT IN
Once you arrive, just walk right on in, show your Government ID and Pickup Confirmation Notice to our Associate and you're done!
Please note:
Our primary goal remains on protecting the health and safety of our associates, customers and the communities we serve. For that reason, we must ask that ALL customers who wish to shop with us in person wear a mask or face cover indoors.

3. ENJOY
Take your order home and get swimming!

Frequently Asked Questions

Can the Coronavirus be spread in my pool or spa?

Many of you have reached out with concerns about your ability to service and maintain your pool or spa during this time of uncertainty. According to the Public Health Agency of Canada (PHAC), there is no evidence that the Coronavirus can be spread to humans through the use of properly maintained and sanitized pools or spas. Proper operation, maintenance, and sanitation should remove or inactivate the virus that causes COVID-19. Proper pool and spa maintenance is necessary to ensure pool water does not succumb to algae and bacteria growth that can create additional health challenges.

What are your store hours now that you've reopened?

Monday to Wednesday: 10am to 6pm
Thursday to Friday: 10am to 7pm
Saturdays: 9am to 5pm
Sundays: 10am to 4pm
Closed on Labour Day


Will you refill my Liquid Chlorine containers now that you've reopened?

Yes! However, due to the restricted number of individuals allowed into the store at one time, there may be a delay. The locations currently in Stage 2 of reopening may experience this delay due to high volume and restricted access, which may cause individuals to wait in line. For more information, please visit our COVID-19 UPDATE page.


Will you honour the Liquid Chlorine Refill Card now that you've reopened?

Yes! Since Liquid Chlorine Refill Cards do not have an expiry date, all cards will be honoured.

Will you be offering your free water testing service now that you've reopened?

Yes! Please note that results will only be emailed to customers, we will not be able to process your water samples while you wait. Also because of a large volume, there is a backup on results which is creating a notable delay for the individual receiving the results of the water test. We recommend an at-home testing kit to get quick results. At-home testing kits are very effective for the first pool test of the year. Click here to view At-Home testing kits.

Will you be accepting cash now that you've reopened?

Yes.

Questions?

Please email or call us with your questions!
Email: Salessupport@discounterspoolandspa.com
Toll Free (877) 380-7665 ext.873