Return Policy — Discounter's Pool & Spa Warehouse Skip to content
Effective June 11, 2021, all our stores are open for walk-in shopping with capacity restrictions in place. We continue to offer CONTACTLESS STORE PICKUP at all of our locations. Home deliveries can be expected to arrive within 7-14 days. In-store pickup orders are typically prepared within 1-5 days.
Effective June 11, 2021, all our stores are open for walk-in shopping with capacity restrictions in place. We continue to offer CONTACTLESS STORE PICKUP at all locations. We are currently experiencing some delays.

Return Policy

Returns

If you need to return an in-stock item, please have the original receipt, packaging and ensure that the item has not been used. We will provide a full refund within 14 days and a store credit after 14 days of original purchase.

Returns for online purchases completed during COVID-19 Retail Closures will be honoured in-store during the 14-day period following the re-opening of our retail locations.

The following terms and conditions apply:
  • All Replacement Parts are Final Sale
  • Salt Generators and Salt Generator Replacement Cells: Issues occurring after installation must be taken up with the manufacturer (Zodiac or Hayward) directly.
  • All requests to return an item must be made within 14 days of receipt of your order.
  • All return requests must be made by email to salessupport@discounterspoolandspa.com.
  • Original Invoice Number is required.
  • All products must be returned in new condition in the original packaging.
  • A minimum 15% Re-Stocking Fee will apply to all returns excluding those items returned with defects covered under Manufacturer's Warranty.
  • We are unable to credit you for Shipping charges.
  • It is the Customer’s responsibility to arrange shipment and cover and all costs associated to the return, provided that the return is not a claim covered under Manufacturer’s Warranty.
  • For claims covered under Manufacturer’s Warranty, you will be provided with a Return of Merchandise Authorization (RMA) number sent to you by Email as well as a Pre-Paid Return-Shipping Label sent to you by mail.
  • Returns without an RMA or orders you refuse at the time of delivery will result in your purchase credit being delayed or denied. Refused orders are subject to a minimum 15% restocking Fee.

Availability of Product

We reserve the right to cancel or change an order if there is an issue regarding product availability. In the case of a changed order, Discounters will contact the customer by email advising them of the changes being applied.