COVID-19 UPDATE — Discounter's Pool & Spa Warehouse Skip to content
Due to significant increases in order volumes, some orders may be delayed for both Contactless Store Pickup and delivery. Please wait for your confirmation email or check your order status.
Due to significant increases in order volumes, some orders may be delayed for both Contactless Store Pickup and delivery. Please wait for your confirmation email or check your order status.

COVID-19 UPDATE

To our Valued Customers

Effective May 19, 2020, we will be reopening our doors to the public, in accordance with the new social distancing rules for retail established by the Government of Ontario.
Our primary goal remains on protecting the health and safety of our associates, customers and the communities we serve. For those that wish to shop with us in person, please note that we have further increased our cleaning protocols for all high touch surfaces, our Associates will be wearing gloves and masks, we will have shields at checkout and floor decals throughout to help all guests with social distancing.
In addition all seven of our locations will continue to offer our Free Contactless Store Pickup service, please submit your orders online at discounterspoolandspa.com.
Lastly, for those of you that cannot visit our locations, we are also continuing our Free Home Delivery on orders over $199*, for all online orders.
Our thoughts continue to be with those directly affected by the virus and all essential workers working tirelessly to support their communities. Take good care of yourselves.

* For safety reasons, some of our water care chemicals cannot be shipped. We encourage those of you looking for such items to select Store Pickup at checkout to take advantage of our Contactless Store Pickup service.

Store Hours

Monday to Friday: 9am to 5pm
Saturdays: 9am to 4pm
Sundays: 10am to 4pm

Frequently Asked Questions

Can the Coronavirus be spread in my pool or spa?
Many of you have reached out with concerns about your ability to service and maintain your pool or spa during this time of uncertainty. According to the Public Health Agency of Canada (PHAC), there is no evidence that the Coronavirus can be spread to humans through the use of properly maintained and sanitized pools or spas. Proper operation, maintenance, and sanitation should remove or inactivate the virus that causes COVID-19. Proper pool and spa maintenance is necessary to ensure pool water does not succumb to algae and bacteria growth that can create additional health challenges.

Will you refill my Liquid Chlorine containers now that you've reopened?

Yes! However, due to the restricted number of individuals allowed into the store at one time, there may be a delay. This delay is due to high volume and restricted access, which may cause individuals to wait in line.

Will you honour the Liquid Chlorine Refill Card now that you've reopened?

Yes! Since Liquid Chlorine Refill Cards do not have an expiry date, all cards will be honored.

Will you be offering your free water testing service now that you've reopened?

Yes! Please note that results will only be emailed to customers, we will not be able to process your water samples while you wait. Also because of a large volume, there is a backup on results which is creating a notable delay for the individual receiving the results of the water test. We recommend an at-home testing kit to get quick results. At-home testing kits are very effective for the first pool test of the year. Click here to view At-Home testing kits.

Will you be accepting cash now that you've reopened?

Yes.

When will you be having your big spring sale? Did I miss it?

Every year in late April we have traditionally held our big CLOSED DOOR EVENT, our best prices for pool supplies to get spring started right. COVID-19 has really changed how we are doing business and we didn't think we could guarantee a safe environment in our stores for both you and our associates if we continued with our usual big spring sale as we always have.
This year only, we will replace our very popular spring CLOSED DOOR EVENT with weekly cyber deals! Our weekly Seize the Summer cyber sales event will be running each weekend until summer (finally!) arrives because we want to make sure you're ready to go when the weather finally breaks.
You can check out our Weekly Deals here. If you haven't already, you can sign up to receive our email communications here.