Thank you for making the decision to visit us online or at one of our many store locations. We truly value you as a fellow pool & spa owner. We know you have choices but we want you to know that when working with us we make you this promise….
We strive to excel at customer service and we promise you the following:
TRUST: you can trust that we have the lowest possible price for your pool & spa needs, if not, please let us know (just show us proof*) and we'll make it right by 10%!
ATTITUDE: We have been serving pool & spa owners for over 30 years and we love doing it! We know that when you are in our store or online … you’re not in your pool or spa but want to be. We will strive to meet all your needs in the most positive way so you can get back in the water and enjoy.
EXCELLENCE: We strive to ensure our team is trained and very knowledgeable about the products and solutions to solve your challenges. We also know that your time is precious so we strive to have your products in-stock when you need it. The more we know about you and your water, the better we can meet your needs now and in the future!
*Just show us proof means that the item must be identical, in new condition, in-stock by the competitor and you must provide their price either by sales receipt, printed advertisement, or on-line screen view. All proof of pricing must be within 14 days from the time of past or planned purchase. The seller must be a legitimate business operating and selling in the province of Ontario.