VIP MEMBERSHIP

 


Exclusive 5% VIP Membership Discount Card

 
TERMS & CONDITIONS FOR APPLICATION & USE


CARDHOLDER’S DISCOUNT

  1. The issuing of the Exclusive 5% VIP Membership Discount Card (“VIP Card”) is subject to a minimum purchase price of $19.99 (plus applicable taxes).
  2. The Cardholder shall be entitled to a 5% discount (“VIP Discount”) for any purchase of regular-priced and/or sale-priced merchandise at any Discounter’s Pool & Spa Warehouse Retail Location.
  3. The 5% VIP Membership Discount ("VIP Discount") is applicable to the lowest prevailing posted price sign. Not applicable to any negotiated prices.
  4. 5% VIP Membership Discount ("VIP Discount") is valid upon in-store activation only.
  5. The discount is valid at all Discounter’s Pool & Spa Warehouse Retail Locations only.
  6. The discount is not available for online purchases.
  7. Purchases of discounted, sale, promotional and selected non-promotional items, shall be eligible for the Cardholder’s Discount.
  8. Two Cards cannot be combined for cumulative discounts.

 
THE CARD

  1. The Card is valid from May 1 - December 31, 2017. The Card is not valid during the 2017 Closed Door Sale April 20 – April 23, 2017.
  2. The Card must be presented to the cashier immediately before payment in order for the Cardholder to be entitled to the discount.
  3. The Card is not transferable or assignable and is for the Cardholder’s personal use and benefit only.
  4. The Card is not a credit or charge Card and may only be used for the privileges listed herein.
  5. The Card is not redeemable for cash.


PROGRAM AVAILABILITY

  1. The VIP Program is available at all Discounter’s Pool & Spa Warehouse Retail Locations (The discount is not available for online purchases.)


HOW TO JOIN

  1. To find out how to join the VIP Program, speak to a Store Associate at your local Discounter’s Pool & Spa Warehouse Retail Location, or call Consumer Service at
    1-877-380-7665.
  2. Cashier must scan barcode to activate. Cards are not valid until activated by Discounter’s Pool & Spa Warehouse.
  3. A member name, valid email and mailing address must be provided to join and register for the program. VIP Members will receive regular email communications and occasional postal mail automatically from the VIP Team.
  4. If you wish to unsubscribe from email communications or would no longer like receive postal mail, you may contact Consumer Service at 1-877-380-7665. You can also click the unsubscribe link at the bottom of any promotional email. Please note that you will continue to receive transactional email messages pertaining to your account for the duration of your VIP program membership.

For any enquiries, and for a full list of Discounter’s Pool & Spa Warehouse Retail Locations, members may contact the company via email by clicking here.

 

MEMBERSHIP REQUIREMENTS

  1. Members who join the VIP Program in-store are required to update and/or provide the store clerk with the most current and relevant contact information in order to complete their membership and begin taking advantage of the benefits of the program. Incomplete profiles could result in the discount not being activated, at which time the benefits of the program will not be applied.
  2. You must ensure that you keep your email address operational or notify us if you change it at any time. If you do not, you may not receive the notices from us under these terms and conditions.
  3. To be a member of the VIP Program, you must be aged eighteen (18) years or older and a legal resident of the Canada.
  4. Members of the same household will receive one (1) Primary Membership Card and one (1) Family Membership Card
  5. Family Members are defined as persons aged eighteen (18) years or older, living at the same physical mailing address.
  6. Each Family Member expressly agrees that it authorizes each other Family Member to use the Card within the limitations of the term and conditions.
  7. By submitting your application to the VIP Program, you must agree to these terms and conditions.



STORE EVENTS FOR VIP MEMBERS

  1. VIP members may receive invitations to member-only events. Space may be limited at these events and prior registration is required.
  2. Instructions received via email for the event must be followed and your VIP Card must be shown at the event. If you do not have a card, please print out a copy of the email and take that along with you.
  3. We regret that space is limited to these events and that we may be unable to register you for the event once it reaches capacity.

 

IF YOU LOSE YOUR CARD

If your VIP Card is lost or stolen, contact Customer Service at 1-877-380-7665 for a replacement card. Replacement cards may only be issued through Discounter’s Pool & Spa Warehouse Corporate Head Office. Original receipt of purchase and/or activation is required. Please note: you will be asked to confirm and or update your customer profile and answer any questions related to your VIP account to process this request. The lost card will be deactivated and your information will be transferred to the new card.

Discounter’s Pool & Spa Warehouse shall not be liable to any applicant, Cardholder or any other party for any loss or damage, irrespective of the circumstances.

Discounter's Pool & Spa Warehouse is not responsible for lost, stolen or damaged cards.

 

EXPIRATION AND CANCELLATION

  1. All VIP Cards are valid between May 1 - December 31, 2017
  2. Failure to meet or observe any of the above terms and conditions, or intentional misuse of this program, may result in membership termination with immediate effect at the sole discretion of Discounter’s Pool & Spa Warehouse.
  3. Misuse of the program includes, but is not limited to, excessive and unnecessary returns or refunding and excessive variations made to purchases and shipping locations already finalized and agreed upon. Discounter’s Pool & Spa Warehouse reserves the right to cancel memberships at any time and will not tolerate misuse of the system.  Misuse of the program can lead to termination of the member’s account and a ban from future use.
  4. Members who refuse requests to return illegitimate product purchases may face legal action.
  5. In the event of membership termination on the basis of misuse, no compensation will be offered.
  6. Discounter’s Pool & Spa Warehouse reserves the right to cancel or substantially modify this program at anytime, and on such occasion will notify VIP Members in advance via email.
  7. In the event of program cancelation or substantial modifications, members will be informed
    (3) months in advance, providing reasonable time for adjustments to customer profiles and information.

 
MISCELLANEOUS

The offer to apply for the VIP Card is valid for a limited period of time only and may be withdrawn without prior notice at the absolute discretion of Discounter’s Pool & Spa Warehouse.

Discounter’s Pool & Spa Warehouse reserves the right to reject any application, to terminate any Card, or to refuse to replace any lost, damaged or stolen Card, at their absolute discretion, and without having to state any reason whatsoever.

Decisions made by Discounter’s Pool & Spa Warehouse on all matters relating to or in connection with the Card shall be final and conclusive and no correspondence in relation thereto will be entertained.

 

AMENDMENTS TO THE TERMS & CONDITIONS
 

Discounter’s Pool & Spa Warehouse reserves the right at any time and from time to time at its sole and absolute discretion without prior notice to vary or amend the terms and conditions contained herein and to add or subtract or in any way modify the Cardholder’s Discount. All terms enforced except where prohibited by law.


Updated Jan 25, 2017  •  All rights reserved  •  Discounter's Pool & Spa Warehouse © 2017

 

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